Privacy Policy

Introduction

Darb Al-Taknia for Communications and Information Technology (“we”) is committed to protecting your privacy as a user of the Ajeer app and website. This Privacy Policy explains how we collect, use, share, and retain your personal data, as well as your rights and choices. We are committed to handling your data in accordance with the highest privacy standards and in compliance with the Personal Data Protection Law in the Kingdom of Saudi Arabia (PDPL).

Policy scope

This policy applies to all data collected via:

• Ajeer app on mobile devices.
• Our website: https://www.iajeer.com
• Related support and electronic communication services.

Data we collect

We collect the following data:

• Account information:First name, Last name, Phone number.
• Geographic location:When requesting maintenance service.
• Technical data: IP address, device type, operating system.
• Usage data:such as user comments and reviews.
• Offline data:Such as information collected through phone calls for customer support or order fulfillment. We collect the following data:
• Account information:First name, Last name, Phone number.
• Geographic location:When requesting maintenance service.
• Technical data: IP address, device type, operating system.
• Usage data:such as user comments and reviews.

How we use your data

We use your data for the following purposes:

• Register and create an account.
• Specify your location to facilitate service delivery.
• Contact you via text message or email.
• We send marketing and promotional messages via email or messaging apps such as WhatsApp or SMS based on your prior consent when registering with the App. You may unsubscribe from these messages at any time via the attached unsubscribe link or by contacting us. We also reserve the right to analyze the use of the App for performance improvement purposes.
• Protection against fraud and abuse.
• Preparing aggregated (non-personal) statistics and reports to improve the quality of services. We use your data for the following purposes:
• Register and create an account.
• Specify your location to facilitate service delivery.
• Contact you via text message or email.
• Sending marketing and promotional messages via email or messaging apps such as WhatsApp or SMS, and you can unsubscribe from these messages at any time.
• Analyze app usage to improve performance.
• Protection against fraud and abuse.
• Preparing aggregated (non-personal) statistics and reports to improve the quality of services. We use your data for the following purposes:
• Register and create an account.
• Specify your location to facilitate service delivery.
• Contact you via text message or email.
• Analyze app usage to improve performance.
• Protection against fraud and abuse.
• Preparing aggregated (non-personal) statistics and reports to improve the quality of services. We use your data for the following purposes:
• Register and create an account.
• Specify your location to facilitate service delivery.
• Contact you via text message or email.
• Analyze app usage to improve performance.
• Protection against fraud and abuse.

Cookies

We may use cookies to personalize your experience on the site and analyze performance. You can disable cookies through your browser settings, but this may affect the functionality of the site.

Data sharing

• With Service Providers:We share your data (such as location) only with the technicians who fulfill the request. Your information may also be shared with supporting service providers such as payment companies or geolocation service operators to facilitate the fulfillment of your requests.
• With third parties:We do not sell or rent your data for marketing purposes. We may share some data for legal or security purposes (such as your IP address when recovering your account).
• Legal DisclosureWe reserve the right to disclose your personal data if required to do so by a judicial or regulatory authority, to comply with any legal obligation, or to enforce our legal rights.
• In case of restructuringIn the event that we merge with another company, sell assets, or are acquired, user data may be transferred to the new entity in accordance with this policy.
• With Service Providers:We share your data (such as location) only with the technicians who fulfill the order.
• With third parties:We do not sell or rent your data for marketing purposes. We may share some data for legal or security purposes (such as your IP address when recovering your account).

Account Management and Data Retention

• Account Deletion:You can delete your account at any time via the app. Personal data will be deleted unless there is a legal obligation to retain it.
• Data Retention:We only retain your data for as long as necessary to provide the service or comply with regulations. For example, we may retain order records for up to five years for accounting and regulatory purposes.
• Responding to data requests:We are committed to responding to any official request to access or delete your data within a period not exceeding 30 days from the date of receipt.
• Account Deletion:You can delete your account at any time via the app. Personal data will be deleted unless there is a legal obligation to retain it.
• Data Retention:We only retain your data for as long as necessary to provide the service or to comply with regulations.

Your rights

You have the right to:

• Access your personal data.
• Correction of inaccurate data.
• Request to delete or export your data.
• Object to certain processing activities.
• Temporarily restricting processing in certain cases (such as to object or request verification of data accuracy). To exercise these rights, please contact us using the details below. You have the right to:
• Access your personal data.
• Correction of inaccurate data.
• Request to delete or export your data.
• Object to certain processing activities. To exercise these rights, please contact us using the details below.

Information security

We use technical and organizational security measures (such as encryption and firewalls) to protect your data from unauthorized access, modification, or leakage.

In the event of a security breach that materially affects your personal data, we are obligated to notify you within a reasonable timeframe and will also notify the relevant regulatory authorities as required by local regulations. We use technical and organizational security measures (such as encryption and firewalls) to protect your data from unauthorized access, modification, or leakage.

Target age group

Our Services are intended for individuals 18 years of age or older. We do not intentionally collect data from children under this age.

Policy Amendments

We reserve the right to modify this Privacy Policy at any time. Users will be notified of material updates via the app or email. Your continued use of the Service after such modification constitutes implied acceptance.

Contact us

For inquiries or privacy requests:

• Email: support@ajeer.app
• Phone: +966115107114